24-hour telephone answering and call handling can be an indispensable service for a large business to have, especially if it operates during normal nine-to-five business hours. During the recession budgets are being looked at with more scrutiny – call handling services are just one of the many areas that a company may look at cutting to save money.
A 24-hour telephone answering service though can help to generate more business. Somebody may call a company out of hours with an enquiry or a business proposal beyond the company’s closing hours. If that call isn’t answered then a potential business opportunity could be lost. It’s a Catch 22 situation. Call Angels can provide a flexible solution in this regard with a professional call handling service that can catch calls that may otherwise go unanswered. A business that offers telephone flexibility and is available on a 24-hour basis is likely to generate more leads than a company that closes its doors for trading at 5pm on a Friday. Call Angels’ call handling services are affordable, and can be utilised 24-hours a day, seven days a week.
They will construct an appropriate time plan and automatically divert a company’s calls to their centre where their professional call handling staff will answer the call and take a message, whatever the enquiry may be. They will then forward the request on to a specified email address or SMS according to the client’s wishes, and can angle bespoke packages toward their customers’ requirements. 24-hour call handling cover is a wonderful catch-all service for those companies who want to show their clients that they are accessible at any time of the day, all for an affordable fee. Call Angels can provide this service alongside others, including providing holiday and sick cover, virtual call services and more.